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Consumer Finance Awards 2004 First Direct has won a Consumer Finance Award in the mortgage category. It’s victory was helped by their pioneering services, such as telephone banking and it’s internet and telephone integration. First Direct also excel in their customer service. They make sure their customers are well looked after, applying their human touch via the telephone of through the net. This has helped their voting ten fold. Customers receive total flexibility with 24 hours a day access to their accounts. The bank also offers unlimited overpayments, no redemption policies and holiday payments. With First Direct having so much to offer it’s a good bet to check them out.
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